Company Description
Goldfarb & Lipman LLP is a distinguished California law firm specializing in real estate law, municipal law, affordable housing, and economic development. Since its establishment in 1971, the firm has built a reputation for providing superior legal services to a diverse clientele, including public entities and private developers. Known for its boutique expertise and comprehensive service offerings, Goldfarb & Lipman combines legal insight with practical solutions. The firm is dedicated to facilitating real estate transactions and development projects across California, from small urban infill projects to substantial economic developments. Goldfarb & Lipman is committed to delivering excellent, efficient, and client-focused legal representation.
Position Summary
The Information Technology Manager is responsible for the daily leadership, coordination, security, and reliability of the firm’s technology environment. This role serves as the primary internal technology lead and key liaison among firm leadership, attorneys, staff, managed service providers, and technology vendors.
The position requires hands-on technical capability, strong vendor oversight, practical project execution, and clear communication with non-technical users. The IT Manager will support Microsoft 365, endpoint governance, cybersecurity coordination, legal applications, user support, and technology improvements that help the firm operate securely and efficiently.
This role reports to the Managing Director and is hybrid, with a requirement to work 4–5 days per week in the Oakland, CA office.
DUTIES AND RESPONSIBILITIES:
Technology Operations and Support
- Oversee daily IT operations, user support, issue escalation, equipment readiness, conference-room technology, remote access, mobile devices, printers/scanners, and general troubleshooting.
- Provide backup coverage for the IT Support Specialist and assist directly with attorney, partner, and staff support needs when required.
- Monitor ticket resolution, support quality, recurring issues, and vendor responsiveness.
- Maintain practical procedures for onboarding, offboarding, equipment setup, access changes, asset tracking, and common support workflows.
- Provide systems training and technical onboarding for new employees and users.
- Drafts technology related policies.
- Performs other duties as assigned.
Microsoft 365, Identity, and Cloud Endpoint Governance
- Administer Microsoft 365 services, including Exchange Online, Teams, SharePoint, OneDrive, user accounts, groups, permissions, and collaboration settings.
- Manage identity and access controls through Microsoft Entra ID/Azure AD or comparable platforms, including MFA, conditional access, password/security policies, and user lifecycle management.
- Oversee endpoint management using Intune or comparable MDM tools, including device enrollment, patching, BitLocker/recovery-key management, local administrator controls, mobile device security, and secure configuration standards.
- Manage hardware, software licensing, procurement, inventory, refresh planning, and secure equipment disposal.
Cybersecurity, Backup, and Risk Management
- Coordinate cybersecurity controls, including endpoint protection, email security, MFA, patching, vulnerability remediation, phishing awareness, and secure remote access.
- Work with the MSP and vendors to ensure security controls are implemented, monitored, documented, and reviewed.
- Oversee backup and disaster recovery readiness, including backup coverage, restore testing, recovery expectations, and business continuity planning.
- Support incident response coordination, security policies, access reviews, data protection practices, and law-firm confidentiality requirements.
Legal and Business Application Support
- Support firm business and legal applications, including document management, practice management, time and billing, PDF/document production, litigation/eDiscovery tools, templates, and related workflow systems.
- Serve as the internal point of contact for application issues, vendor escalations, upgrades, integrations, and user adoption.
- Work with attorneys, paralegals, legal assistants, and administrative teams to identify workflow pain points and recommend practical technology improvements.
Infrastructure, Vendor, and MSP Oversight
- Maintain working knowledge of the firm’s infrastructure, including firewalls, switches, Wi-Fi, VPN, DNS/DHCP, internet connectivity, servers where applicable, and cloud services.
- Coordinate with MSPs and vendors to resolve infrastructure, network, security, and application issues.
- Manage vendor relationships, service levels, contracts, renewals, escalations, documentation, and project follow-through.
- Hold vendors accountable for timely delivery, security remediation, reliable support, and clear communication.
Project Management and Technology Improvement
- Plan and execute IT projects, including system upgrades, security improvements, hardware refreshes, application rollouts, Microsoft 365 changes, and workflow automation efforts.
- Develop practical project plans with scope, timing, responsibilities, dependencies, budgets, risks, and communication expectations.
- Provide clear project, support, security, and vendor-performance updates to the Managing Director and other stakeholders.
- Support training, communication, and adoption for new or updated systems.
General AI Literacy and Tools Awareness
- Maintain general awareness of AI tools relevant to law-firm operations, including Microsoft Copilot, ChatGPT, Claude, legal AI tools, document drafting/review tools, meeting intelligence, workflow automation, and knowledge-management use cases.
- Help the firm evaluate AI-enabled tools from a practical, risk-aware, and user-adoption perspective.
- Support basic AI-use guidance, including data confidentiality, approved-tool usage, access controls, user training, and coordination with firm leadership on appropriate AI governance.
- Monitor how AI-enabled features within existing platforms may affect security, privacy, productivity, and legal workflows.
Required Qualifications
- Bachelor’s degree in Information Technology, Information Systems, Computer Science, Business Technology, or a related field, or equivalent professional experience.
- Minimum of five years of progressive IT experience, including hands-on support, systems administration, project coordination, vendor management, or IT management.
- Experience supervising or coordinating technical staff, outsourced IT providers, or vendor support teams.
- Strong working knowledge of Microsoft 365 administration, including Exchange Online, Teams, SharePoint, OneDrive, Entra ID/Azure AD, MFA, permissions, and access controls.
- Experience with endpoint management and device security using Intune, MDM, or comparable tools.
- Practical understanding of Windows endpoints, patching, BitLocker, endpoint protection, remote access, and secure device configuration.
- Working knowledge of networking and infrastructure fundamentals, including firewalls, switches, Wi-Fi, VPN, DNS/DHCP, internet connectivity, and cloud services.
- Experience coordinating cybersecurity controls, backup/disaster recovery processes, incident response, and vendor-led remediation.
- General awareness of AI tools, AI-enabled business applications, and responsible AI-use considerations in a professional-services environment.
- Strong troubleshooting, communication, documentation, prioritization, and project-execution skills.
- Willingness to work occasional evenings or weekends for urgent issues, maintenance windows, or project requirements.
- Ability to lift or move at least 25 pounds.
Preferred Qualifications
- Prior experience working in a law firm or professional-services environment.
- Experience supporting legal applications such as document management, practice management, time and billing, PDF/document production, litigation support, or eDiscovery tools.
- Experience managing MSP relationships, vendor contracts, service levels, and technology project delivery.
- Familiarity with legal-industry confidentiality expectations, client data protection, records management, and matter-centric workflows.
- Experience developing IT policies, procedures, onboarding/offboarding checklists, user training, and security-awareness materials.
- Familiarity with Microsoft Copilot, ChatGPT, Claude, legal AI tools, workflow automation, or AI governance practices.
Goldfarb Lipman LLP is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Goldfarb Lipman LLP considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Goldfarb Lipman LLP is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, please let us know.
The salary range for this position is $135,000 to $155,000, depending on experience and qualifications.
Interested candidates should email a cover letter describing their experience and a to hr@goldfarblipman.com.